Horrible Customer Service

<p>I have been a loyal African Bank customer and on the 4th May i received notification that i was going to be retrenched on the 31st May 2017. On the 20th May 2017 i went into my nearest African Bank branch (Bayside) to hand in all my documentation in order to activate my retrenchment protection plan. They then submitted it to the claims department and i have not heard back from them until now. i have phoned the branch and they have given me the number to call but i get placed on hold every time and then after an hour the call gets cut, this has been going on for a week now. Then i have decided to request a "call back" service and even when they phone, i get placed on hold for an hour and still don't get an opportunity to either leave a message or speak to a consultant. I have phoned the Bayside branch in order to obtain a email address for the claims department and now when i tried to email them, the email bounced back stating that it is the incorrect recipient. This has been weeks now and no one is getting back to me regarding my claim, but boy oh boy are they quick to debit money out of my account from my retrenchment salary from my employer. ********* and unprofessional service received from African Bank Claims Department - VERY UNHAPPY CLIENT</p>