Horrible customer service

I have been trying to register my profile on the app and I received a message that I need to visit the nearest branch for verification details. Yesterday on the 29 January 2024 i went to the Eastgate Mall branch. When it was my turn to be assisted by the consultant, I explained to her that I need to be verified in order to log in to my app. She authenticated me and asked me to register again. I showed her the same message that said I my details must be verified. The consultant asked me to move to another chair and she will assist me shortly. She serviced another client in my presence while I waited there without resolving my issue first. I don’t understand how 2 people can serviced at the same time by 1 consultant. She then printed out my credit report which I did not request and gave it to me. The report had my personal details and attached to it was someone else's personal details. I sat there for close to 20 mins and left without being assisted. I am shocked that African bank can easily share their customers personal details with another customer. This is ********* and against POPI Act. African bank does not take their seriously. Either your branch consultant are not properly trained or they are just careless. Why should they even have cellphones on their desks while assisting customers? I still believe that i was ****med by one of your own or my information was shared with an outsider 2 days after the loan was approved granted in October 2023.