Horrible customer experience

Item: African Bank
Rating: 1
Author: Agrement M

Service is horrible and No1 seems to know what they doing , they say I'm in arrears of R3. Yet I have debit order tha is active and without fail every month on the 31 goes off ,No1 can explain to me where this R3 is coming from. Consultants drop the call on you when you ask them. Can sm1 who knows what they doing call me

Helpful (0)

Replies (2)

African Bank's replyOfficial

13 Aug 2025, 10:44

Thanks for speaking up and calling us out. We will contact you back at 12:30 as requested. Please ensure your line is available so we can assist you.

Your African Bank Support Specialist team
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African Bank's reply13 Aug 2025, 10:44

Official

Thanks for speaking up and calling us out. We will contact you back at 12:30 as requested. Please ensure your line is available so we can assist you.

Your African Bank Support Specialist team
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African Bank's replyOfficial

13 Aug 2025, 13:30

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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African Bank's reply13 Aug 2025, 13:30

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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