Horrible bank with rude staff

Are you kidding me?! My mother has been bombarded with incessant calls from your bank, demanding payment despite her clearly stating she's lost her job and providing documentation to prove it. Your call center agents are consistently rude, refusing to acknowledge her unemployment and insisting she pay up. This is harassment, plain and simple.

Let me make one thing crystal clear: my mother was paying for insurance when she took out the credit card, and now she's unemployed. It's your bank's responsibility to understand the situation and adjust accordingly. Instead, your staff continues to disrespect and bully her.

I'm warning you: if this doesn't stop immediately, I'll be consulting with my lawyer to take action against this bank for harassment and unfair treatment. I expect a prompt resolution to this matter.

FIX THIS NOW