HORRIBLE AND PATHETIC SERVICE EVER

<p>OK well i have nothing much to say but all i can say is that AFRICAN BANK has inconsiderate staff memebers both at the branch and call center(loan department) Reasons for this is that i did a loan application i think it was 3wiks ago and call center agent by the name of Ntombizodwa gave me a call and took me through the process she was all professional but however she did not advise me of all the documents that i needed to take with me when going to the branch to finalise the application. I got to the branch in DOBSONVILLE SHOPPING CENTRE and was assisted by a consultant by the Name of Hloni. He was not professional at all because what he did ion the loan application he choice debit order date without even consulting with me.I realised that when i actually went through the forms at home, but oh well he did try to assist me then halfway through the application he tells me that i need to get a letter of employment as im on an ongoing contract.Ok that kinda ****ed me off because if the callcenter agent had told me i couldv just gotten the letter and finalised the whole thing in one day. Ok so oh well it was not HLONIS fault i had to go back without the loan i requested and had to get the letter of employement. Finally after 4days of the application i email Hloni(consultant at the branch) the letter of employement.Guess wat.HLoni calls me to tell me that the quotation of the loan has been declined so i need to start all over and re-apply.This is soo inconsiderate because had he told me that this is the time frame that u need to get the letter by i wouldv have done it as soon as possible.But then when i asked him what was the time frame he was soo cold i ended up telling him that he should rather cancel the application or il go to a closer branch to where i work.Hloni got soo rude and told me that well if u go to another branch tell them to call the HEAD OFFICE TO DECLINE THE APPLICATION YOU DID WITH ME AS I WONT DECLINE IT FOR YOU GUYS IN ORDER TO START ANOTHER APPLICATION.I was desperate at that time but told myself that you know what if this is the kind of service that i am gonna get then AFRICAN BANK can just keep that loan im knowlnger interested. </p>