Horribel, uninformative and very lengthy service

<p>I app**** for a loan on 05/10/2016. By 06/10/2016 all my documentation was sent through and according to the African bank website my application was complete and I was informed there will be a waiting period of MAXIMUM 48 hours (this was a complete and utter lie by the way) On 10/10/2016 I phoned the African bank call centre to enquire about my application. I was then informed that my application was STILL whith the internal documents department and that there is NO WAY they can tell me how long it will take. I then asked to be transferred to this so called department to get more information from them. I was then told that they are not able to do so. So in other words African banks call centre was telling me that there departments can not communicate with each other, and that they have a whole department whithin their company that does not have phones/e-mail ! Truely one of the most pathetic, most rediculous and utterly shamefull excuses I have ever hear from a very unprofessional company. </p>