**********ly Ridiculous Lack of Client Centricity and Pathetic Excuse for Service

<p>Today I had it with the administration of African Bank. My husband has a personal loan with African Bank. The debit order deductions are going of from my bank account at Absa. Since he has this account we are struggling with African Bank to understand what the deduction date must be. My husband phoned the call centre and visited the branch. Nothing happened and every month they deduct the debit order o n the wrong date when there is no money in the account which means that they had to run the debit order until it was payday and there is money in the account. This causes that every month it negatively impacted his account and name and I have to pay the bank costs as a result of deducting on the wrong date. We gave up with this and just left it. Today on 15/12/16 they deduct money from my account again. We are not even close to pay day and where do they get the authorization from to deduct on the 15th of the month. Really what is this. This now caused that I have exactly R34.00 in my bank account left until payday. When you try to phone the call centre you don't get through or they don't understand what you are saying. I asked my husband to check his phone for any communication and according to him he did not receive any communication via sms. I also confirmed with African bank that communication was done only via sms. Today I am really fedup as we have problems with African Bank since my husband started the personal loan. I will not accept this anymore and I want this money to be credited to my account within 24hours and to be deducted on the normal deduction date as it was agreed to in the 1st place.</p>