********** Service

<p>I app**** for a loan online more than a week ago and updated all required documents. They then called twice for more documents which were sent. They phoned me on the 17/02/2017 for clarification on my salary which was explained to her. she then said she would phone me back. That never happened. On Saturday I had a missed call, was unable to call back so I called the call centre and he had logged a query for them to phone me back and said that it is currently with the validation team. I only received a call this morning requesting yet another letter and after trying to explain to her she just said they want another letter. I have told her to leave everything because this process is worse than going to the dentist. I needed this loan more than a week ago... And the service is shocking... I want someone qualified to please call me back today before close of business and discuss this matter further and they must work with the documents they have.</p>