HOPELESS!!!!

This is my second complaint in one day. I’ve had it up to here with these people. If you can’t conduct business and communicate with your customers rather just close and save us all the time. I’ve visited your branch for the second time for KYC and nothing has been done. I can’t get access to my account. All you do is collect information and promise feedback then sit. Customer care is useless and no email has been responded to after 4 consecutive follow ups.

If you feel that customers like me are a bother then please just close my account. I’ll ask for it to be closed tomorrow because we can’t be running around and burning airtime for things that should be straightforward. It’s ********, irresponsible and reckless and I’m tired of dealing with this issue everyday getting stressed out for nothing. We can’t always be ending up at head office for resolutions. I’m very upset and displeased with this. I don’t want this account anymore. And don’t even ask me to go to the branch to close it because I’m tired of your useless and baseless branch visits