mJ
michelle J

1 reviews | Active since Feb 2014

09 May 2024, 16:36

Hold on myworld account

Since Monday I have been waiting for grace mathebula of African Bank forensic department and her manager to provide me with the evidence they say they have that had my account placed on hold for ***** but to date I didn't receive any evidence neither did I receive any explanation from her so called manager or her after she informed me on monday 6 May 2024 herself and her manager decided to keep the hold on my account,after my account has already been placed on hold from 28 March 2024. Grace Mathelubla was always very rude and arrogant when I asked her information about my case and she refused to give me the information I needed to exonerate myself and free my account. I am a innocent victim in a investigation where there is no evidence linking me to anything *******.But Grace Mathebula has displayed a flagrant disregard to my rights as a client.She does not even know what a case number is and told me she is unable to read any case number on the paper they are using to hold my account as she doesn't see it. It also reflects and denotes incompetence to freeze my account,because she said someone who paid me received *****ulent funds but there is no case made against this person who paid me and the person who paid me have free usage of the bank account they paid me from.It is clear that Grace Mathebula is a flagrant ****** in the denigrating manner in which she has handled this whole investigation as she practically told me the money that is entering my account looks suspicious as it is high frequency.This was a huge insult to my character as a entrepeneur and as a person who is running a company since 2019 and who opened that African Bank account at a time when African Bank didn't have a business account, but to create inclusiveness in payment method to my clients who had African bank at the time I opened it as I had several African bank clients. This treatment i am getting is what discourages entrepebeurship in this country as everyone who doesnt have a blue collar bank acount to start a business is automatically labelled as a ******** if they have money whereas I worked hard for years with sweat, grit and determination to amass what I have through my own effort and not a bank loan.African bank has deteriorated in standard and exceptionalism in my eyes and I am appalled at the way I have been treated whereas I am a incidental victim to a matter I have no knowledge off.The manner in which I am being treated is disgusting and I demand my account to be reopened and my money to be given back to me. YOU HAVE NOT GIVEN ME concrete evidence to prove my involvement in this so called big anonymous investigation which is prejudicing my fundamental human right to access to information as it is clear you appear not to have anything but are merely proving a ****** point by refusing to reopen my account.

0
Replies (6)
African Bank
African Bank's reply09 May 2024, 17:31
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
mJ
michelle J's update10 May 2024, 14:43
Reviewer Update
It is 14:39 10 May 2024,and 21 hours after you gave your empty promise to get back to me.This is what you have been saying for the past month and you don't put action to you word. Deciding to open a bank account with African Bank has been my worst nightmare I would not encourage anyone to do anything with you.You are full of lies.
mJ
michelle J's update11 May 2024, 14:45
Reviewer Update
I called back and was told the person who supposedly called me has left to go home for the day.How can you people call me and expect me to be sitting on my phone. I am busy, please send me a email if you are serious in helping me! I have already spelled out my concerns in my complaint.My account is placed on hold due to you allegedly saying it is for ***** but you are not giving me any evidence to support your averments and I want you people to remove it as you are holding my funds without a valid reason.What cat and mouse playing is this! If you really want to resolve this you will email me and we can take it from there.I am a busy person im not sitting around waiting for calls I'm at a 6 hour conference and I stepped out during intercession to see this disappointing message of people who seriously do not want to do anything to resolve my situation.
African Bank
African Bank's reply12 May 2024, 11:19
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
mJ
michelle J's update13 May 2024, 15:10
Reviewer Update
It is again a full week after i complained against you peoples poor service delivery.You are not calling me ,you are not emailing me.You are sitting with my money on a hold on my account that is not justifiable in a open democratic society as south africa and your behavior reward my rights as a consumer is appaling as you are flagrantly disregarding each an every aspect of my constitutional rights.I want my money back!
mJ
michelle J's update16 May 2024, 14:01
Reviewer Update
It's been 3 days since you said you will escalate my matter.You didn't give me a timeframe I'm of the assumption you people will do something about the hold om my funds immediately as its been almost 2 months since I contacted you and you are ********ly holding my account without any reasonable evidence to sustain yoir actions.That Grace Mathebula with her rude and arrogant attitude is not even giving me a email response to explain anything or the information she said she saw on the concrete evidence african bank alledgedly had because it was a fabricated lie you people are holding onto to keep my money. This bank is truly treating customers disgustingly.