yL
yusrah L

1 reviews | Active since Nov 2015

29 Jun 2019, 22:54

Highly inappropriate

Firstly iv made previous arrangements for my new bank account to be debited from to repay a credit card.. However this was never done.. Iv had the calls and all but couldn't attend to it as it was always during my WORKING HOURS.. What I don't understand and appreciate is the fact that your debt collectors comes to my house and discloses my PERSONAL matters to family members.. As far as I am concerned it is AGAINST THE LAW to disclose anything to anyone other than the CUSTOMER unless stated otherwise!!!!

I am highly upset cuz its really not my fault that this account has "fallen in arrears"

I can sue you guys for disclosing such information!!!! Cuz it's AGAINST THE LAW!!!!!

#UPSETCUSTOMER

0
Replies (2)
African Bank
African Bank's reply01 Jul 2019, 09:49
Official
Good day

 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team *** 
yL
yusrah L's update03 Jul 2019, 22:14
Reviewer Update
*** anytime after 6pm