Highly Frustrated

On the 03 & 24 February 2015 I contacted African Bank contact centre on *** to make an arrangment of paying R500 monthly towards my account, which was granted successfully. To my suprise this morning the initial instalment of R891 was debited off my account. When I called this morning was advised by one of their consultant Musa Mthimunye that to have an arrangment in place I must call them monthly!?!?!!<br> <br> My question was why wasnt I told about this \new law"when I called twice in February? <br> Which Musa's reply was \""they forgot to tell you\""! WHICH REALLY DROVE ME UP THE WALL<br> Im trying to honor and pay my account however the service I've been getting is utterly ****ty! <br> I need the funds reversed and the correct amount debited. The R500 should be a fixed debit order amount moving foward for the months to follow! Otherwise I will go to the bank and reverse the debit order myself.<br> Somebody better sort this **** out ASAP"""