Here we go again!!!!!

And once again African Bank finds a way of frustrating me. Last month African Bank made a mess of my payment and I was harassed by their agents saying that I never paid my account. After providing statements and a **** load of headache, my payment was allocated. They also tried debiting me on the 24th when I get paid on the 25th. Ruth assisted me and promised that this issues was resolved and would never occur again. Today, I receive an sms from African Bank once again saying that im in arrears. I checked my statement only to find that my payment went off successfully!!! I also found that African bank tried debiting me on the 24th and payment bounced. SO AFTER THE MILLIONS OF EXCUSES AND PROMISES, WE SIT WITH THE SAME HEADACHE AGAIN. I WAS BILLED FOR THE UNPAID DDA LAST MONTH |(and let's not forget the phone calls and emails all at my expense) AND DECIDED TO GIVE YOU PEOPLE THE BENEFIT OF THE DOUBT AND LET IT SLIDE. NOW FOR A SECOND MONTH IN A ROW WE SITTING WITH THE SAME ****. I have emailed Ruth directly and it looks like my email is being ignored. I want a manager to call me to fix this within the next hour!