Held hostage by African's bank horrible systems!!!!

I opted to pay one of my accounts (Telkom) about two months back and entered the correct reference number as instructed by Telkom. However after calling Telkom multiple times I noticed the bank decided to put ****** in the reference number instead of the numbers that I punched in. Now here's the crazy part African bank cannot provide me with a proof of payment that I used to prove to Telkom that I paid and they also cannot reverse the payment because its already been paid ( even though they decided to customize their own reference without my consent) and no one from the bank is willing to take accountability. I am truly DIGUSTED and as soon as I get my money back I am leaving this bank with ****ty systems and never looking back. STAY AWAY FROM AFRICAN BANK for your own sanity.