HEARTLESS!!! CHRISTMAS RUINED

My family and I have been sitting stranded at a garage since last night because my African Bank My World Account was placed on hold without any notification to me and dispte me being at the Tokai Main Road branch yesterday, African Bank customer service is not available after hours so I had to wait till this morning to contact them, Lerato Thema and her team has assisted me as far as they can but the team that has to take my account off hold seems to not care, that neither myself or my family has eaten since last night, we sitting in a car because I cant make the payment to get the accommodation keys and tomorrow is Christmas we cant do our last Christmas shopping.

How is it that such an important department how litrally hold people's livielyhood in their hands doesnt work weekends, public holidays and does not even attend to queries that are escalated from their customer service and on top of that my card was issued yesterday and no one mentioned one at the branch that their are issues they took my finger prints and everything.