JD
Jade D
1 reviews | Active since Dec 2023
27 Dec 2023, 03:29
Heartless African Bank
My African bank account was placed on hold without any notification from the bank over a month ago . I've submitted all the documents they requested the following day and still to this day I have not heard anything back from them . Every time I call them the person on the case is always never available and no one can assist . It is as if they don't care about there clients at all .
Helpful (0)
Replies (3)0
Replies (3)JD
Jade D's updateReviewer Update
27 Dec 2023, 19:55All the do once they reply is give you a reference number yet I've received a reference number every time I call in . This bank is pathetic . They don't care for anyone at all .
JD
Jade D's update27 Dec 2023, 19:55
Reviewer Update
All the do once they reply is give you a reference number yet I've received a reference number every time I call in . This bank is pathetic . They don't care for anyone at all .
JD
Jade D's updateReviewer Update
29 Dec 2023, 07:51Just got off the phone with African bank and they saying the same thing again . What a useless bank . They tell you it will take a month to investigate a case and once the period has past they still continue to say they are investigating and that there agent will be in contact. I do not recommend this bank to anybody and at this point I would rather just have my account closed and they have no interest in helping .
JD
Jade D's update29 Dec 2023, 07:51
Reviewer Update
Just got off the phone with African bank and they saying the same thing again . What a useless bank . They tell you it will take a month to investigate a case and once the period has past they still continue to say they are investigating and that there agent will be in contact. I do not recommend this bank to anybody and at this point I would rather just have my account closed and they have no interest in helping .
African Bank's replyOfficial
29 Dec 2023, 12:23Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please share alternative number for us to contact you as the one provided is on voicemail Or you can Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply29 Dec 2023, 12:23
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please share alternative number for us to contact you as the one provided is on voicemail Or you can Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team