Heartbroken client

I am so disappointed with African bank from December 2024 they are still holding my money and failing to fica my account as I have been giving them necessary documents to the extend another teller had was so rude to me and to me African bank doesn't follow what the government says, clearly I don't know who to go to because I have gone there more than 5 times I seem to hit the rock, I f I ask for the manager they clearly tell me they don't have managers. So, what must I do? There is money In my account that I just want you guys to release for me so I can atleast pay my child's school fees as she is going for high school next year they need a bank statement as well, tell me how should I go about this I am stressed out as I even wrote so many emails to you. I even changed branches it's not working. If you can release my money I will be happy please