HEAD OFFICE CANNOT SOLVE QUERY!!!

Airtime Gone !!! No Help Received but “calls are recorded” !!!

I opened a funeral policy with African Bank a few years back, I did this at the Branch in Witbank. I resigned from my job at the end of July, so I thought let me give them a call and cancel the policy because there will be no money in my account for them to debit for the policy come month end. I call the branch, they tell me (in a very rude manner) to contact head office. I contact their stupid head office, they tell me that they will transfer the call to the funeral department, I stay on the line and hold (R100 airtime was loaded). Then it eventually hung up because the funeral department was not picking up. I call again tomorrow, very frustrated I speak to some guy, I tell him I would like to cancel my policy and I tell him not to bother transferring me to the funeral department because they don’t pick up, he tries to contact them (while I am holding and while my airtime is getting chowed), they still do not pick up. Then he promises to log a complaint and promises to call me back the next day before 12. I wait patiently and they do not call. Today I call asking them who do I contact when “head office” cannot help me because clearly they cannot cancel a simple policy. They tell me that they will log a complaint and it will be attended to within 24 hours. Now I must have faith that they will get back to me after they failed to do so twice ? ... Come month end August, if they even try to debit money, I will cause a huge huge storm for them and their stupid “Head Office”. It is sooooo ridiculous that one has to go through so much trouble to cancel a stupid policy. STAY AWAY FROM AFRICAN BANK !!!! They are *USELESS* !!!