Head office and East Lynn branch telling 2 stories

I have app**** for a credit card by African Bank at the East Lynn branch and the gentlemen who helped me said I am approved and my credit card will be activated in 48 hours, where they gave me a credit card because I was approved. I waited 48 hours for activation so I phoned African Bank head office and they told me Im pre approved for the credit card, why am I getting 2 different stories from the same company, that just tells me not one of African bank staff knows what they are doing and that's a worry. now I have to wait in the queue for how long I don't know. This is not the first time I have dealt with 2 stories. Now wonder African bank was in trouble, their staff don't know what they are doing. African Banks management needs to teach their staff again and again. Every 2nd month. I hope the management got knowledge of this situation Im not the only one that has complained about this situation!!!