HEAD OFFICE!!!!!! 21 DAYS AND MY COMPLAINT HAS STILL NOT BEEN DEALT WITH!!!!!!!!!!!!!

I HAVE SUBMITTED THIS COMPLAINT ON THE 26TH MARCH 2024 AND I STILL HAVE NOT BEEN ASSISTED OR EVEN A EMAIL SENT!!!!!

I HAVE TO KEEP PHONING AND PHONING AND PHONING AND THEN I REQUEST TO SPEAK TO THE MANAGER AND LEBOGANG mKHOLO MADE A PROMISE TO HAVE THE ISSUE THE RESOLVED BY 9AM 16 APRIL!!!!! NO PHONE CALL

I PHONED AGAIN AT 2PM - THULI THE AGENT SAID THEY WILL GET THE MANAGER TO PHONE ME IN ABOUT 15MINS

I HAD TO PHONE AGAIN AT 15H30 TO FIND OUT THE MANAGER DOES NOT WANT TO TALK TO ME!!!!!!!!

I WANT MY REWARDS REVERSED FOR THE 2 X R150 CHECKERS VOUCHERS AND THE R66.00 CASHBACK MUST BE REVERSED TOO AND I EXPECT COMPENSATION FOR THE DISGUSTING SUPPORT!

I am very angered and frustrated, I have been trying to redeem my rewards for months now, of which I have not got the email or sms to claim the rewards.

I phoned in and spoke to an agent which said to me I must get the references for the vouchers I redeemed in order to report it and for him to assist me.

I work on a system that when a client gives their details you can look into the account and see this, why could he not pull up my account and assist after a while my airtime ran out and I was not able to call back, and also I was not able to access the vouchers as when i clicked on them in the rewards site it said contact support. THATS WHY I CONTACTED SUPPORT. Then he didnt even bother to phone me back after wasting my time.

I am in customer service and if a call cuts i phone the client back its called good customer service, of which you guys use to be amazing i have never had issues like this before. I am aware you have a system that can pick up my last conversation with the agent as "ALL calls are recorded for quality purposes"

Now I am checking again and NOW I CAN ACCESS IT AND ITS EXPIRED. I then also tried the cashback into my account option for R66 and THAT DID NOT even work, I never received this either, WHAT IS GOING ON WITH THE REWARDS, is it ****?

THIS IS UNACCEPTABLE.

DID NOT RECEIVE THE EMAIL OR SMS AND COULD NOT USE IT.

I purchased 2 x checkers/shoprite vouchers for R150 each and AGAIN DID NOT GET THE SMS OR EMAIL.

This is very upsetting and makes me feel like i want to close my account and rather open an account with absa.

Please look on your system and you will SEE that I have not used ANY OF THE THREE vouchers as I HAD NO ACCESS TO IT.

I WANT my points back, this is downright unfair and the treatment I got from the agent on the call was downright unprofessional.

I dont understand as the rewards system use to be amazing, and helped me alot especially when it gets to a time that money is low and I can depend on using my rewards to get a bit extra from the shops.

My details are as follows please urgently advise as I am NOT phoning in I want a response via email and I want this sorted asap or i will take this further.