Head not speaking to the neck - pathetic service

I have had a credit card with African Bank for two years and it has not been arrears, just the other day I used the card and it was declined went to the ATM, the card was not activated. I then called the Call Centre on the 19th Jan and the person who picked up advised that my card was blocked but no reason given and I was requested to certify my ID and e-mail it along with proof of address which I did *** and sms was received today 21 Jan advising that my query will be resolved today. <br> I then called today, the person on the other end advised me that the card has not been unblocked and my query has been closed without any feedback given to me mind you. I was then advised to take my documents to the nearest branch for certifying and a new reference number given ***. I wonder what's next. Pathetic service, can't wait to pay this card off and get rid of it.