Head does not know what the tale is doing

I have been taken from pillar to post regarding an online loan application. I was asked to submit documents at a branch which I did yesterday moments later I phoned the call centre to check if they were received I was told to wait 8hrs a consultant will contact. That didn't happen and at around 15:00 I started investigating if the documents where received. I was told they were not and I have to contact the branch which I did and they sent me back to H/O by now ai was so annoyed. But then Tebogo at the Diepkloof branch resent the documents to Brend via email, checked again with her 45mins later that Brenda had not responded. I again had to call their head office but I could not get through. I cant believe that such a simple process requires a scientific solution. Two days down the line I'm no close to getting that emergency loan, it's so pathetic