HAVE NOT RECEIVED MY EASYPAY NUMBERS

I HAVE JUST GOT AN EMAIL FROM AFRICAN BANK: LERATO SAYING I HAVE BEEN HANDED OVER BUT I HAVE NOT EVEN RECEIVED MY EASY PAY NUMBERS OR A STATEMENT FROM THEM!!!?????? I REFUSE TO PAY LEGAL FEES ECT, I HAVE BEEN EMAILING AFRICAN BANK FOR THE LAST 2 WEEKS NOW SO I CAN PAY MY ACCOUNT AND I GET AN EMAIL SAYING IM HANDED OVER, DO YOU THINK THIS IS RIGHT???? DO YOU THINK THIS IS FAIR??? ALL THEY NEED TO DO IS EMAIL ME OR SMS ME THE EASYPAY NUMBERS SO I CAN PAY MY ACCOUNT AND THEN ITS ALL SORTED!!! WHY DO I HAVE TO BE GIVEN THE RUN AROUND THEN HANDED OVER BECAUSE NO ONE IS ANSWERING MY EMAILS!!!!?????<br> THIS IS UNACCEPTABLE &amp