GvdM
Gustav van der Merwe
1 reviews | Active since Mar 2009
10 Jun 2025, 07:59
Harrassment
Since earlier this year I get constant calls related to a payment which I apparently missed in September 2016 and they now want me to pay this extra. I all the years before I have not received this request and I am almost daily receiving these calls for the last 3 months
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
10 Jun 2025, 11:57We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply10 Jun 2025, 11:57
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
GvdM
Gustav van der Merwe's updateReviewer Update
11 Jun 2025, 07:21I received a call from African Bank yesterday
They said that the matter is being investigated
This morning, by 07H20, I already 2 more calls about the same issue
This after being told yesterday that my account is not in arrears
They said that the matter is being investigated
This morning, by 07H20, I already 2 more calls about the same issue
This after being told yesterday that my account is not in arrears
GvdM
Gustav van der Merwe's update11 Jun 2025, 07:21
Reviewer Update
I received a call from African Bank yesterday
They said that the matter is being investigated
This morning, by 07H20, I already 2 more calls about the same issue
This after being told yesterday that my account is not in arrears
They said that the matter is being investigated
This morning, by 07H20, I already 2 more calls about the same issue
This after being told yesterday that my account is not in arrears
African Bank's replyOfficial
11 Jun 2025, 08:46Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Jun 2025, 08:46
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
GvdM
Gustav van der Merwe's updateReviewer Update
11 Jun 2025, 11:13It is 11H00 today and had 7 calls already today, even after you said you are attending to this
This is totally unacceptable
This is totally unacceptable
GvdM
Gustav van der Merwe's update11 Jun 2025, 11:13
Reviewer Update
It is 11H00 today and had 7 calls already today, even after you said you are attending to this
This is totally unacceptable
This is totally unacceptable
African Bank's replyOfficial
11 Jun 2025, 15:44Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Jun 2025, 15:44
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
11 Jun 2025, 15:45Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Jun 2025, 15:45
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***