SM
Siphiwo M
1 reviews | Active since Oct 2024
17 Oct 2024, 16:53
Harrassment
Hi,
I am so disappointed with the treatment I have received from African Bank. Their debt collection department has been calling every day more than x5 times a day to arrange payments. I have explained the situation I am in and voiced that it is harassment that they call me 5 times, I have even ask to speak with a manager to complain about this and they drop the call. They say the system is built like this.
Helpful (0)
Replies (13)0
Replies (13)
African Bank's replyOfficial
17 Oct 2024, 18:11Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply17 Oct 2024, 18:11
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
SM
Siphiwo M's updateReviewer Update
23 Oct 2024, 13:48AfricanBank is still harassing me even after I received a call from a manager, I am so disappointed with this bank.
SM
Siphiwo M's update23 Oct 2024, 13:48
Reviewer Update
AfricanBank is still harassing me even after I received a call from a manager, I am so disappointed with this bank.
African Bank's replyOfficial
23 Oct 2024, 14:45Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply23 Oct 2024, 14:45
Official
Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
SM
Siphiwo M's updateReviewer Update
24 Oct 2024, 13:48I still have not been assisted by AfricanBank. So disappointed
SM
Siphiwo M's update24 Oct 2024, 13:48
Reviewer Update
I still have not been assisted by AfricanBank. So disappointed
African Bank's replyOfficial
24 Oct 2024, 14:05Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply24 Oct 2024, 14:05
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
SM
Siphiwo M's updateReviewer Update
24 Oct 2024, 14:08AfricanBank keeps on sending this automated response, so disappointed. "Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
Your African Bank Support Specialist team
***" I highly do not recommend this company.
Your African Bank Support Specialist team
***" I highly do not recommend this company.
SM
Siphiwo M's update24 Oct 2024, 14:08
Reviewer Update
AfricanBank keeps on sending this automated response, so disappointed. "Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
Your African Bank Support Specialist team
***" I highly do not recommend this company.
Your African Bank Support Specialist team
***" I highly do not recommend this company.
African Bank's replyOfficial
24 Oct 2024, 14:18Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team
African Bank's reply24 Oct 2024, 14:18
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team
SM
Siphiwo M's updateReviewer Update
24 Oct 2024, 14:20Again another automated response "Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team"
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team"
SM
Siphiwo M's update24 Oct 2024, 14:20
Reviewer Update
Again another automated response "Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team"
We have contacted you and could not verify your details. Please visit any African Bank branch so that we can look into this for you.
Your African Bank Support Specialist team"
African Bank's replyOfficial
24 Oct 2024, 15:03I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply24 Oct 2024, 15:03
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
SM
Siphiwo M's updateReviewer Update
24 Oct 2024, 15:16AfricanBank customer service is the worst. "I noted your earlier post and have provided a response there. Kindly confirm its receipt."
SM
Siphiwo M's update24 Oct 2024, 15:16
Reviewer Update
AfricanBank customer service is the worst. "I noted your earlier post and have provided a response there. Kindly confirm its receipt."
African Bank's replyOfficial
24 Oct 2024, 15:52We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team
African Bank's reply24 Oct 2024, 15:52
Official
We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team
SM
Siphiwo M's updateReviewer Update
24 Oct 2024, 16:32No one contacted me stop with the lies "We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team"
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team"
SM
Siphiwo M's update24 Oct 2024, 16:32
Reviewer Update
No one contacted me stop with the lies "We're serious about keeping personal information safe. However, to do this, we need to confirm your identity before we can start working on your concern.
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team"
Our team has contacted you and you could not verify your details.
Your African Bank Support Specialist team"
African Bank's replyOfficial
25 Oct 2024, 11:30Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Oct 2024, 11:30
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team