1 reviews | Active since May 2016

29 Jul 2016, 07:59

Harrassment

<p>I have told their call centre at least 10 times that I received a number belonging to one of their clients as a recycled number. I was promised that they will delete the number, or in other cases the call centre just hung up on me. They have now reverted to sending me at least 2 sms's for each clients, the husband and the wife, per day. I feel like reporting this to the police and to open a case of harrassment as their call centre agents are to stupid to stop sending me sms's or calls. But I know that each call and sms adds money in their pockets so why would they worry.</p>

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Replies (2)
African Bank
African Bank's reply29 Jul 2016, 12:45
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply01 Aug 2016, 07:28
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***