RG
Riccardo G

1 reviews | Active since Jan 2014

19 Jun 2025, 15:38

Harrasment

I know this does not mean anything but I must say I am very disappointed in this financial institution I am been a customer for the past 7 seven years had two loans with them and settle it had no problems I took out a credit card paid it it every month on time a month ago a consultant contacted me stating that I missed a payment on my account in 2021 I said how's this possible if I missed an payment I would have had no funds available to me and they would have contacted me long ago and requested payment and yet its 2025 now my installment was paid last month on time and now i am receiving more then 30 calls a day from 06h00 in the morning till 20h00 at night from African bank I will be settling my credit card account and make sure this account is closed this is unacceptable people that do not pay their accounts I am sure they do not receive so many calls almost like every 10minutes till 20 minutes I am receiving calls cant even focus on my meetings or my work responsibilities

0
Replies (3)
African Bank
African Bank's reply19 Jun 2025, 16:09
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
RG
Riccardo G's update19 Jun 2025, 16:25
Reviewer Update
Thank you but no thanks need to contact me its fine I received enough calls already from African bank thought I will only share my experience with African Bank maybe the call Centre manager might see this and advise his consultants too double check or start calling clients which account is behind for more then 4 months and call them every 10 till 20 minutes to collect I guess that how we do business calling from early till late and no response then we start calling every 10minutes or 20 because we only have this one client and his in arrears since 2021
African Bank
African Bank's reply19 Jun 2025, 17:41
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team