MK
Mpho K

1 reviews | Active since Jun 2016

07 Jun 2016, 13:30

Harassment/ Irresponsible Lending

<p>Hi,</p> <p><br />I got a personal loan and ellerines account which was financed by African Bank. That was in 2010. i got retrenched from my work and couldnt pay . The said that even through i had insurence that i ddnt make 3month payment. I have not been paying this account for years as i was unemployed and a single parent. My father passed away in December and he had a car that me and my sisters sold and split the money. I called in and offered settlement of 40 % of the loan. They couldnt accept and advised that they can offer me 50% that is valid for 30 days. However i am now receiving threating sms advising me of summons if i dont pay by the 10 of June how is that possible?????? remember i called them for this offer ???. </p>

0
Replies (2)
African Bank
African Bank's reply08 Jun 2016, 13:52
Official

Thank you for referring your concerns via Hello Peter.


We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.


Should you need to, please contact our Customer Care contact centre on ***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***

African Bank
African Bank's reply14 Jun 2016, 13:01
Official

Thank you for referring your concerns via Hello Peter.


We confirm that we are investigating your concerns and will provide you with feedback shortly.


Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***