TB
Tamrin B

1 reviews | Active since Dec 2012

06 Mar 2015, 11:25

Harassment from Call Centre

I am not able to make my payments, as my financial situation has changed.<br> But every month I make a small payments, be it R50 or R100, just to keep my account active, and show that I am not just leaving the accounts, and that I am making an effort.<br> Every single month I get harassed by call centre staff, I am literally at breaking point. <br> This morning, I received a call at work, because I didn't answer my cell immediately as I WAS AT WORK AND TRYING TO DO MY JOB.<br> I have repeatedly asked to please be contacted after 4pm in the afternoons on my cell phone, which I will always answer. I have begged repeatedly to NOT call my work line, I work in an open office and do not need my entire office listening to my conversation.<br> I cannot pay more money, I have -R4.29 currently in my bank account and I only get paid at the end of the month. YOU CANNOT DRAW BLOOD FROM A STONE.<br> Why must the call centre staff bagger me every month, I am well aware of my financial situation and how bad it is!!<br> I never NOT pay, but yet I am treated like a ********.<br>

0
Replies (1)
African Bank
African Bank's reply06 Mar 2015, 15:14
Official
Hello Tami1210,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Zelda Moloana
Service Optimisation Specialist
Shared Services
***