mS
mohammed S

1 reviews | Active since May 2015

29 May 2015, 09:27

harassment for personal information

I have two loans with African bank which fell in to arrears as I was between jobs. However we agreed on an acceptable amount which I honour every month for the past year and a half. <br> <br> I have been receiving prank calls with regards to people claiming to be from financial institutions that require my personal information. <br> <br> when african bank called me in March requesting my I.d number I refused as I was afraid of giving out this information.<br> <br> eversince then Africa bank harasses me for no valid reason. In April the call centre agent bluntly asked me why had I made payment yet it was done. I had emailed the supervisor at the time requesting his assistance with the service I received but only when I refused to give information this morning was I told that the supervisor would speak to me which I declined. <br> <br> I do admit that my account is in arrears but I honour payment every month which both african bank and I have proof of. but that should be no reason for me to be treated in that manner. <br> <br> All calls are recorded so information will be made available by african bank <br>

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Replies (1)
African Bank
African Bank's reply29 May 2015, 15:47
Official
Hello MO31,

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Veronica Sibanda
Contact Centre Support Team
***