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editor E

1 reviews | Active since Aug 2016

23 May 2018, 08:27

Harassment Begins Again Following 6-Month Agreement not to Call Me

Following my review exactly 6-months ago (https://www.hellopeter.com/african-bank/reviews/monthly-harassment-despite-my-account-being-in-good-order- ********** ), African Bank have managed to stick to their side of the agreement and not call me or my husband unless his account was overdue. However, it's been 6 months since that agreement was made and now the calls have begun again despite my husband's account being in good order. I don't get it - we pay every single month, on time - so WHY are you calling me on the 22nd and 23rd of a month (a week before my payment is due) at 6:30am!!! I work until 2am most days so your calls are not only unnecessary, and an inconvenience but you're waking me and my family up with very little sleep. Get your stuff in order - I am not a late payer, my account is in order, I pay every single month and yet you find it essential to call me before the sun is even up - don't you have other people to harass?

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Replies (1)
African Bank
African Bank's reply23 May 2018, 11:23
Official

Hi Megan

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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