Harassment at it best!!

Item: African Bank
Rating: 1

You have been harassing me for the past year every day with 16 phone calls BLOCKED by True Caller after payment is made on time to your holding/suspense account!!!

Your problem is late allocation done to my loan accounts even after proof of payment is sent to !!

Your call centre agents from Collections has the audacity to call me and start off you have not paid your account then when I re-explain again just drop the call with attitude!!!

I am done repeating myself every time I get a phone or end up and emailing calling you, so I will now raise a formal complaint against you at the NCR and Banking Ombudsman!!!

Helpful (0)

Replies (3)

African Bank's replyOfficial

19 Jun 2025, 10:38

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply19 Jun 2025, 10:38

Official

's updateReviewer Update

19 Jun 2025, 14:16

I not going to call you! You email me as I want everything in writing!!! I'm sick and tired of your lies and ignorance!!!

's update19 Jun 2025, 14:16

Reviewer Update

I not going to call you! You email me as I want everything in writing!!! I'm sick and tired of your lies and ignorance!!!

African Bank's replyOfficial

19 Jun 2025, 14:21

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

African Bank's reply19 Jun 2025, 14:21

Official