MM
Malefo M

1 reviews | Active since May 2011

23 Feb 2015, 08:02

Harassment

once again i'm writing another complaint regarding the level of treatment im continuously getting from your collections call center. on Thursday i got a call from your company and i was advised that i need to pay my whole arrears amount by end of business of the 20.02.2015,i requested that in writing and till today i didn't get it ., pls listen to the recording and the collector went as far as saying mi creating drama .. yes i owe African bank money but i font need to be insulted by ur staff cause i owes African bank money<br> <br> yesterday i received a call again from african bank and i told the guy i will report this to ADRA..I cant be harassed like this . i have made an arrangement to pay R250 monthly on each account yet i even got another call this morning ... why waste so much money on a customer that is paying as the calls are not for free .. if this continues i will report this to ADRA

0
Replies (1)
African Bank
African Bank's reply23 Feb 2015, 09:07
Official
Hello malefo0911,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Service Optimisation Specialist
Shared Services
***