1 reviews | Active since Jul 2015
HARASSMENT
26/7/15 Thabelo, some how managed to get my in - laws contact number & contacted them twice with regard to my husbands furniture city account, & was very rude to them, having power of attorney on my husbands acc, I called to see what the problem was, (27/7) Thabo asked when we will pay? Bearing in mind the acc was paid while I was on the phone to him, he explained that he didn't want to upset me as we are good payers. This morning another call for payment? I asked to speak to a supervisor as it was paid, I spoke to Thulani & he confirmed that payment was made & apologised for the inconvenience. This afternoon I received another call, asking for my husband, & Ihad to explain again that I have power of attorney & was told that they can't talk to me as I'm not the acc holder. Once again I asked for the supervisor & Solly took the call, & again I explained everything, i asked why they keep calling & what do they want if the account is up to date? Only to be told by him that he cant speak to me about the acc cause they have misplaced the power of attorney email & he then told me to call back tomorrow & resolve it with Thulani. If this is not resolved ASAP, I will take it further..
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Hope to hear from you soon.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Hope to hear from you soon.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
