VM
Vuyelwa M

1 reviews | Active since Aug 2014

25 Jul 2016, 09:20

Harassed

<p>Following my complaint I logged on HelloPeter and also with African Bank’s consumer advocate I am now being harassed with calls every minute and no one speaks. I received the first call on Sunday morning and refused to confirm my ID number telephonically as that opens me up to *****. On Friday I asked the consumer advocate to explain to me how my account would go into arrears if my debit order is only in the future. They did not respond to my question. On Sunday I then received a call from the Collections Department which I fail to understand why they are calling me if my account is up-to-date and has always been up-to-date for the 10 years I’ve had it. This morning I started receiving calls as early as 8am and every minute thereafter and no one speaks. I have sent two emails to the Consumer Advocate already, one about the call and a legal action threatening SMS I received on Sunday and then sent another one about the harassment I am getting and NONE have been responded to. I ended up blocking African Bank as I cannot take it anymore. I have never hated a company the way I hate African Bank right now, I am livid </p> <p> </p>

0
Replies (2)
African Bank
African Bank's reply26 Jul 2016, 10:49
Official

Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback
shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***

African Bank
African Bank's reply28 Jul 2016, 09:38
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***