IS
Itumeleng S

1 reviews | Active since May 2016

10 Jun 2016, 10:18

HANDING ME OVER TO DEBT COLLECTORS WHILE WAITING FOR INSURANCE TO PAY

<p>I had loans with African Bank and I have been unable to pay as i lost my job. An agent recently advised me to claim insurance to settle these loans. I made an application to the insurance and I am still waiting for feedback. Now i get an sms that my account has been handed over to Saya Recoveries. How is this possible when i am waiting for my insurance to settle the account.</p>

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Replies (2)
African Bank
African Bank's reply10 Jun 2016, 13:19
Official

Thank you for referring your concerns via Hello Peter.

We note that there are no contact details in terms of a contact number or account reference.

Please provide us with this information in order for us to assist.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***

IS
Itumeleng S's update10 Jun 2016, 13:51
Reviewer Update

The lady who responded was Mbali. Their email address is ********** I do not have any other contacts.

They are even refusing to provide me with contact details from the insurer so that I follow it up myself.