GROSS PROFESSIONAL NEGLIGENCE

On Wednesday I went to African Bank Braamfontein Branch and I was assisted by one Consultant named Angela and I think her surname is Kgaphola to issue a replacement card. She processed the application and just before she could issue the card she told me that my proof of address had expired which according to me is gross negligence because she needs to verify documents before she processes everything she asked me to come back with an updated one. The following day I returned with my e toll account which had been posted to me and she said e toll invoices are not recognized as proof of address which sounded very odd to me because the invoice had my address. Today I went back with a recent proof of address and just before my card could be issued she told me that she has misplaced my bank statement. I am very upset because my bank statement is a very crucial document which could be used maliciously and I am a well known and respected member of the society. She could have easily given back my original bank statement on Wednesday if she could not assist me. I want my original documents back.