SS
Siziwe S

1 reviews | Active since May 2020

03 Jun 2020, 18:20

Grievance

Since February 2020, I have been treated unfairly by the African bank (Kuilsriver Branch in Zevenwatch) after an internal ***** mastermind squandered my money in my account. I app**** for a loan of R15000 to sort a personal problem and the loan was approved. I only used R2000 and the rest of the money was withdrawn by an insider and the whole amount of R12800 was transferred to my world account which was opened on my behalf by the same ******** at African bank.

I reported the ***** and I was promised by the branch manager, Ms Chanelle Steenkamp that this will be resolved within 6-8 weeks. I have been interacting with the bank since then,deductions are active from February till now and nothing is being said about my query and I have been paid my money back. I request this be known by the world for the purpose of alerting other people and getting help.

Regards, Siziwe Sobekwa ***

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Replies (1)
African Bank
African Bank's reply04 Jun 2020, 12:56
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved. 

Your African Bank Support Specialist team