Good service MY A***

I would like to say that I am not pleased with the type of service I have received throughout this year.

On the 5th February, I came online and submitted an application to open an African Bank Business Account, after having waited for over 5 working days, I took it upon myself to send a complaint to twitter on the 16th Febraury only to get an onboarding welcome message on the 17th, as well as step instructions on how to access the internet banking profile.

After setting up the internet profile, I have noticed that there is a card assigned to the account but have not received an correspondence pertaining to the delivery or if I should go to a branch to collect a card till date.

After having setup the internet banking profile, I tried to access the banking app, with little to no luck, instead the internet banking profile now requests an approval on the app which I have no access to.

today is the 24th, I went to the Sebokeng branch at Thabong Mall, I walked in to be assisted by Phumzile, who showed no interest in assisting me or trying to understand what my issue was. after explaining to her the issue I have, she prompted me to reset my profile, of which I asked her, will this resolve the issue for me to be able to access the app for my business profile and not my person profile, again with the disinterest in her face she responded "yes". I received the SMS and followed the prompts only to see that she reset my personal profile, and not my business profile, as I ws explaining to her that what she did has not resolved my issue, because upon logging in, non of the business details were present on the page, she shrugged me off and told me to move for the next customer, again with distaste in her look as if me being there was hindering her emotions or disturbing the peace of her playing on her phone.

I am slowly starting to regret even opening this business account with African Bank if this is the kind of service I will experience in person or online.

No My issue has not be resolved, as I still do not have access to access the banking App.