Good Customer Service

I have been struggling with my refund for over 3 months my account was overpaid. Consultants were not willing to take ownership and spoke to numerous supervisors. With great satisfaction I called in last week and spoke to one of your friendly consultants by the name of Nyiko. He assured me that the refund would be processed and said he will escalate the mater. He took incharge of the query and gave me feedback everyday with the process and from then I did not lose hope with the bank. It is people like Nyiko and his colleague Kgalaletso who will retain me as a customer as they are very professional and treat me like I am a customer.

Please give my best wishes to Nyiko on his future with the bank.