GOING THE EXTRA MILE

I have 3 loans which I want to settle. I set up my internet banking for the payment to go off on the 01/03/2016. The same day I received an sms that I qualified for 40% discount on all my loans which was great news until the end of April. I immediately phoned in and were advised on the amounts , I checked my account to change the amounts based on my discount however the payment was done. I phoned in a few times and all of the consultants were not very helpful. I phoned spoke to someone who left me on the line for more than 8 min and the call dropped. I phoned in again and spoke to Nicolas Mametja who made the situation worse and I ended up screaming at him to get me a TL or Manager. Thabang Maponya the supervisor heard my complaint and immediately defused the situation advising that my refund for the overpayment was approved and will be in my account either the same day or within 24hours. What great service ! with such leadership it can only get better. Thank you very much Thabang.<br> <br>