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chantelle C

1 reviews | Active since Jul 2016

10 Jul 2017, 11:09

Getting harassed by African bank with calls although my account is up to date

<p>Good day,</p> <p> </p> <p>I’m beyond frustration with African bank. I have an arrangement to pay every month on the 15th. This is a fixed arrangement and I keep up with the arrangement on my side. You will see on my records that I do pay and my account is up to date.</p> <p> </p> <p>I am not interested in a debit order as in the past African bank deducted 2-3 days before the speculated date which always placed me with no money till I get paid my commission on the 15th.</p> <p> </p> <p>I keep on getting calls 10 days before I need to pay and if for some reason I can’t answer, African bank start harassing my family.</p> <p> </p> <p>Now, I can understand that African bank will phone if I am in arrears, but this is ridiculous. I have 4 other accounts and insurance I also pay every month and they don’t harass me with calls.</p> <p> </p> <p>So this is a friendly warning to STOP phoning me and my family! If this persists, I will open a case of harassment towards African Bank!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
African Bank
African Bank's reply10 Jul 2017, 16:20
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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