Getting absolutely no feedback from the bank

I app**** for a loan more than a week ago and still no feedback, every time I phone they tell me it is with another department, I have been informed when I phoned the last time that everything has been approved but they are still waiting for confirmation of employment. I spoke to our h.r. and she told me she confirmed my employment twice already with the same bank. It is getting ridiculous, I had to go back to redo the application last week as my fingerprints was not clear enough, that only got told to me 4 days after doing original application. The lady I spoke gave me the number for the head office where they do the confirmations, and said I should phone and find out what is taking so long. When I phoned a different lady told me unfortunately they won't be able to help me, I should phone the consultant and ask her to email the head office. I did that early this morning and still no feedback. Absolutely pathetic service.