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prenesha N

1 reviews | Active since Nov 2010

26 Aug 2016, 15:38

FURIOUS!!!

<p>On 16 July I get a call about my accounts. I made an arrangement for R50 each to be deducted for my loan and credit card on 26 July then from 26 August for R150 each to be debited. This is what I can afford at this time. This morning R575 gets deducted! I phone African bank and was told that I can't make future arrangements,only for that mth. I tell her I didn't know cos the guy said it's fine but she goes on saying the same thing. She then says I must speak to her supervisor. So I say I will hold. After a while she comes back to say her supervisor will listen to the call from 16 July and get back to me but she can't tell me when to expect this call. She sets a debit order for 150 each from 26 sept but it only for 3 months and i must call to renew every 3 months! What bs! So i said cancel the debit order and give me bank details i will set up a stop order.she gives me the details and now i get messages saying the d/o is set up! Now a further R400+ is deducted! I have not even bought food for my home! Yes it is my account to pay and I agree I owe. Things happened and I hit a financial snag. I am now trying to pay what I can afford so that payments are being made but you think you can do what you want when you want! Please refund me my money and take the 300 that I arranged to pay! African bank is disgusting! My mom was going to take a loan with you guys for a holiday. I assure u that will not be happening. Everyone will know how you mess things up with incompetence! I want my money back by Monday at the latest ! I spoke to Bella Csotetsi and her supervisor is Nhlanhla Ntuli</p>

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Replies (2)
African Bank
African Bank's reply27 Aug 2016, 11:15
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply01 Sept 2016, 11:13
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***