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Nicky P

1 reviews | Active since Apr 2013

22 Oct 2018, 11:22

Furious

In March I settled my 3 accounts with AB. Two of the accounts were removed from ITC however one of them still remains and has not been updated for 9 months. 46 emails later of up and down with AB to remove it it has still not been done. What is wrong with this company?

0
Replies (5)
African Bank
African Bank's reply22 Oct 2018, 13:37
Official

Hi Nicky ,

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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Best regards,

NP
Nicky P's update22 Oct 2018, 13:43
Reviewer Update
I blocked your calls because AB were calling me so many times a day.. I have now unblocked your no, try again! Calling me once is not really trying.. !!
African Bank
African Bank's reply22 Oct 2018, 15:16
Official

Hi Nicky

We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.

Your African Bank Support team

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Best regards,

African Bank
African Bank's reply22 Oct 2018, 16:59
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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Best regards,

African Bank
African Bank's reply25 Oct 2018, 14:28
Official

Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.

We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.

Your African Bank Support Specialist team

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Best regards,