Funeral plan

I have had 3 unresolved queries with african bank, which resulted in me sending out an email for them to cancel a policy that I had recently took up. After a month they continued to deduct , I contacted them and they asked that I forward the email for cancelation which I did and tgey promised to get back to me. When their consultants call they always have a network issue and we end up not resolving anything and they quickly write an email stating they tried to contact me but failed which means they are not willing to assist. I have no faith in this bank and would never recommend friends and family to bank with them .This funeral plan policy is the 4thcomplaint tgey never reverse any of my funds and I reached out to the ombudsman because I feel I am being treated unfairly with my funds.