KM
Kelebogile M
1 reviews | Active since Oct 2021
30 Dec 2024, 11:40
Funeral Claims department
I have a funeral policy and claimed at a branch on the 13th of Dec. 17 days later my claim still has not yet been processed. Im at the branch at the moment poor consultant here doesn't even know what to say or how to help me further. Been on the phone for over an hour from pillar to post and no answer. The entire Claims department seems to be on Christmas leave. Was at the same branch on Friday and Siphesihle or Siphelele answered and promised to attend to the query/claim first thing Monday morning. It's already mid-day no answer no call nothing. Kante what is happening is this how Claims department works?
I need an answer ASAP
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Replies (5)KM
Kelebogile M's updateReviewer Update
30 Dec 2024, 12:01I just spoke to Nontobeko nicely asked to speak to her Team Leader/Supervisor. She then puts me on hold for another 12 to 15mins. Then comes back to me asking me for my information stating that the Team Leader would call me back. Is this not enough that I have driven days in days out to the Branch to find out what is happening with my vlaim. Is this not enough that I have held on the phone for so so long. Is this not enough that I have to go through grieve from the start. What about things that needs to be done with the money.
IS THERE SOMETHING SHORT THAT IS NOT BEING SAID TO ME? 15 MINS to 20 MINS LATER STILL NO CALL FROM THE TEAM LEADER. IYYOOOOHHHHH THIS PAIN IS WAY WAY TOO MUCH TO BEAR
IS THERE SOMETHING SHORT THAT IS NOT BEING SAID TO ME? 15 MINS to 20 MINS LATER STILL NO CALL FROM THE TEAM LEADER. IYYOOOOHHHHH THIS PAIN IS WAY WAY TOO MUCH TO BEAR
KM
Kelebogile M's update30 Dec 2024, 12:01
Reviewer Update
I just spoke to Nontobeko nicely asked to speak to her Team Leader/Supervisor. She then puts me on hold for another 12 to 15mins. Then comes back to me asking me for my information stating that the Team Leader would call me back. Is this not enough that I have driven days in days out to the Branch to find out what is happening with my vlaim. Is this not enough that I have held on the phone for so so long. Is this not enough that I have to go through grieve from the start. What about things that needs to be done with the money.
IS THERE SOMETHING SHORT THAT IS NOT BEING SAID TO ME? 15 MINS to 20 MINS LATER STILL NO CALL FROM THE TEAM LEADER. IYYOOOOHHHHH THIS PAIN IS WAY WAY TOO MUCH TO BEAR
IS THERE SOMETHING SHORT THAT IS NOT BEING SAID TO ME? 15 MINS to 20 MINS LATER STILL NO CALL FROM THE TEAM LEADER. IYYOOOOHHHHH THIS PAIN IS WAY WAY TOO MUCH TO BEAR
African Bank's replyOfficial
30 Dec 2024, 13:01Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 Dec 2024, 13:01
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
30 Dec 2024, 13:02Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 Dec 2024, 13:02
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
KM
Kelebogile M's updateReviewer Update
30 Dec 2024, 15:41Masego from Social Meadia Department please call me back, and let us deal with my query. The team leader I asked to speak to is still sending the same consultant Nontobeko to dwal with me and pass on the message. Apparently Team lwader called earluer while I was at the branch, and never bothered to call me back again. Instead I'm getting a consultant to tell me I filled in an i correct form.
THERE IS NO INVESTIGATION ON MY CASE TO SEE AND FIND OUT HOW MANY FORMS WERE FILLEFD AND SIGNED. YET I STILL HAVE TO DEAL WITH SOMEONE WHO SAYS I'M PASSING ON A MESSAGE TO TELL YOU ABOUT THE I CORRECT FORM.
IS AFRICAN GOING TO PROCESS THIS CLAIM OR NOT? ARE THEY GOING TO COMPANSATE ME FOR ALL THAT YOU ARE PUTTING ME THROUGH EMOTIONALLY AND ALL?
PLEASE RESPOND OR KINDLY ARRANGE AN APPOINTMENT FOR ME TO COME THROUGH TO THE HEAD OFFICE
THERE IS NO INVESTIGATION ON MY CASE TO SEE AND FIND OUT HOW MANY FORMS WERE FILLEFD AND SIGNED. YET I STILL HAVE TO DEAL WITH SOMEONE WHO SAYS I'M PASSING ON A MESSAGE TO TELL YOU ABOUT THE I CORRECT FORM.
IS AFRICAN GOING TO PROCESS THIS CLAIM OR NOT? ARE THEY GOING TO COMPANSATE ME FOR ALL THAT YOU ARE PUTTING ME THROUGH EMOTIONALLY AND ALL?
PLEASE RESPOND OR KINDLY ARRANGE AN APPOINTMENT FOR ME TO COME THROUGH TO THE HEAD OFFICE
KM
Kelebogile M's update30 Dec 2024, 15:41
Reviewer Update
Masego from Social Meadia Department please call me back, and let us deal with my query. The team leader I asked to speak to is still sending the same consultant Nontobeko to dwal with me and pass on the message. Apparently Team lwader called earluer while I was at the branch, and never bothered to call me back again. Instead I'm getting a consultant to tell me I filled in an i correct form.
THERE IS NO INVESTIGATION ON MY CASE TO SEE AND FIND OUT HOW MANY FORMS WERE FILLEFD AND SIGNED. YET I STILL HAVE TO DEAL WITH SOMEONE WHO SAYS I'M PASSING ON A MESSAGE TO TELL YOU ABOUT THE I CORRECT FORM.
IS AFRICAN GOING TO PROCESS THIS CLAIM OR NOT? ARE THEY GOING TO COMPANSATE ME FOR ALL THAT YOU ARE PUTTING ME THROUGH EMOTIONALLY AND ALL?
PLEASE RESPOND OR KINDLY ARRANGE AN APPOINTMENT FOR ME TO COME THROUGH TO THE HEAD OFFICE
THERE IS NO INVESTIGATION ON MY CASE TO SEE AND FIND OUT HOW MANY FORMS WERE FILLEFD AND SIGNED. YET I STILL HAVE TO DEAL WITH SOMEONE WHO SAYS I'M PASSING ON A MESSAGE TO TELL YOU ABOUT THE I CORRECT FORM.
IS AFRICAN GOING TO PROCESS THIS CLAIM OR NOT? ARE THEY GOING TO COMPANSATE ME FOR ALL THAT YOU ARE PUTTING ME THROUGH EMOTIONALLY AND ALL?
PLEASE RESPOND OR KINDLY ARRANGE AN APPOINTMENT FOR ME TO COME THROUGH TO THE HEAD OFFICE
African Bank's replyOfficial
30 Dec 2024, 16:12Thanks for speaking up and calling us out. I have contacted and transferred you to the Funeral claims department. I have also sent a follow up email.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 Dec 2024, 16:12
Official
Thanks for speaking up and calling us out. I have contacted and transferred you to the Funeral claims department. I have also sent a follow up email.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***