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Abel N

1 reviews | Active since Sept 2019

12 Sept 2023, 14:44

Funds still not paid

I did my application at the branch on Saturday and everything was aproved, i also confirmed the mandate and was informed i will recieve an sms after. Its been 4 days now and i have not recieved any funds, the card provided for me is still not activated and no one seems to assist even when i call or email for assistance

0
Replies (5)
African Bank
African Bank's reply12 Sept 2023, 14:52
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
AN
Abel N's update12 Sept 2023, 15:04
Reviewer Update
When did you guys call because since morning i have not recieved any call from your agents
African Bank
African Bank's reply12 Sept 2023, 15:11
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
AN
Abel N's update12 Sept 2023, 15:33
Reviewer Update
You keep responding with the same automated message u send to all customers, stl no assistance, i js want to know if the money can be in my card today thats all. Mandate was already accepted and i recieved the contract on email but stl no funds
African Bank
African Bank's reply12 Sept 2023, 16:36
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
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