Funds not paid

I have been busy doing a loan application for the past 3 days. Especially in covid times clients are directed to the online platforms but I must say that applying for a loan online and then constantly having to phone the call centre because no one comes back about my loan is very upsetting. In 3 days I have spoken to probably more than 6 consultants over the phone. I spoke to a consultant yesterday telepphonically to finalize my application and did the Debi check approving my debit order. This was yesterday but today I still haven't gotten the money... African bank is not showing urgency to helping and getting your funds paid out