Fund Allocations

The bank itself is fine, however recently I have needed assistance with a funds allocation to my card as I got a refund but i got refunded to the card that i made the payment with and that card is no longer in use. I have a new card with them. I spoke to the first consultant which she was blatantly rude so I decided to drop the line and call them back. The second consultant I spoke to was friendly tried to assist however the line got cut and she never called me back. I then decided to go in to the Belhar branch and got assisted by the third consultant. This consultant didn't even know what i was talking about and just decided to log a case for uncleared transactions even though i have explained to him that I had made an online purchase with my old african bank card. I then made a new african bank card after this payment was made which now means the old african bank card is no longer in use. Right after i made the new african bank card due to not receiving my goods that i paid for with my old african bank card i requested a refund. The refund was processed to my old african bank card and i now need the funds allocated to my new african bank card. The consultant still logged the case for uncleared transactions which i was given a reference number for and was told 72 hours turnaround time. Right after i left the belhar branch i decided to call again and the next consultant i spoke to advised that the case was logged but she isnt sure why it was logged as unclear transactions she then decided to put more clarifying notes on the case and advised me i need to send proof of refund to them. I then sent proof of refund same day all of this happened on the 16 April. 20th April decided to call again and the consultant i spoke to advised that 72 hours turnaround time has not passed and I advised nobody specified that it was business hours but the consultant then also asked me to verify the refund ID (ARN) I gave that information and the consultant reassured me that this will be sorted by the next day and the team will get ahold of me. It is now 3 days later after 72 hours I still havent heard anything from African Bank and I feel like im wasting my time and money by calling them because their consultants are making empty promises and speaking to made up departments and are rude. I am just waiting for this refund to reflect in my account for me to close this account.